12/24/2023 0 Comments Katie whelan hello alfredHello Alfred employs professionally trained home managers to take care of daily tasks, including home cleaning, laundry, and pet care. Hello Alfred is betting that its high-end service will appeal to Greystar’s high-income, time-starved renters. You’re just stuck, waiting for a chat response on their app from employees who rarely ever seem to be working.Hello Alfred, an app-based personal assistant service for apartment dwellers, announced today that it’s partnering with Greystar, the nation’s largest apartment operator, to provide its services to tenants. There is no emergency phone number to reach them in case of service issues. I’ve gone 5 days without a response on these issues… all as they happily charge my credit card. They’re closed on weekends, and my home cleaning is scheduled for Fridays. If customer service wasn’t so difficult to reach, and these issues were remedied quicker, I wouldn’t be complaining. Over a span of 4 months for a bi-weekly service, we’ve had our cleaning skipped entirely, have had a room skipped for what is supposed to be a 2 bedroom/2 bathroom service - and have been incorrectly charged for one-time service add-ons. We previously used handy services which were AMAZING! But - I’m now doubtful I’ll ever use Alfred again after multiple home cleaning fiascos. My main complaint is that the vendors they use are not consistent in quality and customer service couldn’t care less. You guys have ALOT of kinks to works out if you ever want me to use this service again!Īs a Related resident in San Francisco, Hello Alfred is offered as an amenity in our building. To be honest I could have facilitated it all much quicker and not be over charge. Stating that since it’s by the house they had to do 4 hours, but why not 3? It’s also not hard to do half time, i charge by the hour for my work and never round it off. To add to that the movers they got me were booked for 3.5 hrs and they charged me for 4. It left me feeling uneasy and stressed the whole week. I didn’t get a solid confirmation until the day before the move. The last straw I contacted them a week in advance for moving services and the same ongoing problem with the response time. they take hours or sometimes days to give you simple “yes or no” answers. I decided to give them another chance when I needed assistance putting some furniture together, and the same thing. The very 1st time I contacted them for a service they took so long that even my leasing agent recommended I use task rabbit. I have yet to have an experience with them that makes me want to continue. I live in a building where this service is offered. Very Slow response time, horrible communication I think one of the other reasons Hello Alfred is so useful is that it removes 100% of the cognitive load of chores." "Having my laundry, groceries, and packages taken care of for me allows me to maximize my weekends. I ended up in the hospital unexpectedly and my Alfred came to fill my fridge, get my prescriptions and took care of everything I needed without thinking twice." "Hello Alfred was there when I needed them most. " has really changed our New York experience and our lives." "I don't know how you do it, but you make me look forward to Mondays!" We conduct rigorous background checks and best-in-class training for all Alfred Home Managers. We source, vet, and verify the best vendors for your area. Our platform gets to know you better over time so we can anticipate your needs and personalize your service. We combine the ease-of-use of an app with the ingenuity of a dedicated Hello Alfred team member. cities, including NYC, LA, DC, SF, Chicago, Boston, and Dallas. Hello Alfred named one of Fast Company's Most Innovative Companies in the World 2018, 2019. Alfred Home Managers and Hospitality Specialists are W-2 employees of the company. More than 1 million requests completed. (If you don't, let your property manager know!)ģ. Sign up in the app to see if you live in an Alfred building. Technology to power your building: An industry-leading technology platform that keeps you and your building in sync.ġ. Personalized services: A range of in-home and on-request services designed to simplify and improve your life. Human-powered help: A team of people you know by name, dedicated to anticipating and fulfilling your needs. Through the app you can you easily book home services like grocery delivery and home cleaning while also getting access to exclusive events and virtual classes. Alfred is changing the way you take care of your home and connect with your community. The first in-home hospitality and experiences platform designed for the future of living.
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